Know who's about to churnbefore they do
You're losing customers before they cancel. Retain flags who's at risk and tells you why, so we can save them in time.
14-day free trial.
Search customers, alerts, events, pages and docs
14-day free trial.
Usage slows. Habits change. Activity fades. The cancellation email only makes it official.
We have 3 simple criteria. If all these fit you, Retain can make a real difference in your business.
Gabriel Rodrigues
Founder of Retain
You’ve built a product businesses want, found a market that pays for it, and now you’re focused on keeping those customers around.
Your typical customer is worth hundreds of dollars a month, so losing one has a meaningful impact on revenue. Keeping them around matters just as much as winning new ones.
You’re already doing customer success and account management. But with hundreds of customers, the signals that someone is drifting are easy to miss.
We turn usage data into churn signals and ready-to-send outreach.
Our AI analyzes 10+ behaviour signals to predict customer churn.
Instant churn risk alerts, with context. Sent where you already work.
Win-back messages based on customer changes, ready to send.
Acme Inc.
Back from High Risk
Globex
Re-engaged after outreach
Initech
Renewed annual plan
Keep more customers, preserving your MRR.
Beyond alerts: what else Retain does to help you keep your customers.
Find your Best Retention Trigger: the behaviour most of your successful customers have in common. See every account missing it.
project_created 3+ times in the first 14 daysRetain groups customers by lifecycle stage, so you can engage each group with the right outreach.
Split accounts by signup month, plan, channel, or size, and watch exactly where each group starts leaking.
A weekly summary of who moved, who is at risk, and what changed, sent automatically.
Retain <[email protected]>
to me
Hi Gabriel,
Here's what changed across your accounts this week:
Setting things up is simple. Just connect your product usage and revenue data. You're good to go.
Use our SDK, connect through our API, or add zero new code if your events already live somewhere like PostHog.
Connect your payment processor so Retain can track upgrades, downgrades, cancellations, and failed payments.
Yep, that’s it. The docs have the finer details if you want them.
Pay for the accounts you watch, nothing else.
Keep in mind, even a small churn reduction can greatly boost your ARR.
Pro
For teams just past PMF
Up to 150 active accounts
Growth
For teams in growth mode
Up to 500 active accounts
Scale
For teams scaling what works
Up to 1,500 active accounts
Watching more than 1,500 accounts? Contact us for enterprise pricing.
Every plan includes everything.
Unlimited events, unlimited team members, and unlimited organizations, on every plan.
Everything you need to know about Retain.
The bucket isn't going to patch itself.
Retain speaks MCP, so Claude, Cursor, Codex and friends can read your churn data and act on it. No dashboard required if you don't want to.
Talk to Retain in natural language from any MCP client.
● get_at_risk_customers(risk_level: ["Critical", "High"]) ⎿ 7 customers7 accounts are slipping. The heaviest by MRR:CustomerRiskMRRHealthInactiveAcme IncCritical$1,2002418dGlobexCritical$9003112dInitechHigh$650449dUmbrellaHigh$480496dHooliHigh$420525d> ▋